Refund Policy

At TrueWeb, we work on every project with full dedication. Below is our simple and clear refund policy.

1. Advance Payment

All advance or booking payments are non-refundable. Once the project begins, planning and setup work starts immediately.

2. After Work Has Started

Once we start working on the project, no refund can be processed as time and effort are already invested by our team.

3. After Final Delivery

After the project is delivered or final files are handed over, payments are not refundable under any circumstances.

4. Custom Work

All custom work such as ERP systems, billing software, school portals, or any tailor-made features are non-refundable as they are built specifically for each client.

5. Delays from Client Side

If the project is delayed due to late content, images, or information from the client, refunds will not be applicable. Work resumes as soon as details are provided.

6. Service-Based Payments

Payments made for domain, hosting, maintenance, ads, or digital marketing are non-refundable as these are third-party or time-based services.

7. Project Cancellation

Clients may cancel the project anytime, but refunds will not be processed for reasons like change of mind, budget issues, or requirement changes.

8. Contact Us

If you have any questions regarding our refund process, you can reach us:

• Email: info.trueweb@gmail.com
• Phone: +91 89668 35043