Service Policy
At TrueWeb, we always aim to provide high-quality and reliable digital services. Our service policy is designed to ensure clear communication, smooth workflow, and a transparent experience for every client.
1. Service Understanding
All services such as website development, ERP systems, software solutions, branding, and digital marketing are delivered based on the information shared by the client. Clear and accurate details help us deliver better results.
2. Project Start & Planning
A project starts once the required information and the initial payment are received. Our team begins planning, design research, and resource allocation immediately.
3. Communication During the Project
We maintain regular communication with clients through email or WhatsApp. Any changes, updates, or new requirements should be discussed clearly to avoid delays.
4. Revisions & Changes
Revisions are provided based on the selected package. Additional changes or extra features beyond the agreed scope may include additional cost.
5. Timelines & Delivery
We provide estimated timelines for every project. Delivery time may vary depending on client response, last-minute changes, and technical requirements.
6. Support After Delivery
Basic support is included as per the service package. Extended maintenance, updates, or new features may require additional charges.
7. Client Responsibilities
Clients must provide all necessary details like content, images, login access, and technical information required for the project. Delay in sharing details may directly affect the project timeline.
8. Third-Party Services
Services like domain, hosting, SMS, payment gateways, or marketing ads depend on third-party providers. We are not responsible for external downtime or pricing changes by other companies.
9. Contact Us
For any questions regarding our service policy, feel free to contact us:
- Email: info.trueweb@gmail.com
- Phone: +91 89668 35043